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Legal & Privacy

Privacy Policy

Last updated: October 2026 • Working draft for review

Notice: This is an original working draft describing data practices for Pat My Back. This document has not been reviewed by a qualified attorney and should be evaluated by legal counsel before commercial launch.

1. What we collect

  • Account info: name, email, phone number, and profile details you provide (bio, photo, languages, category).
  • Messages: the content and timestamps of chat messages you send through the app, so conversations can be delivered and kept in your history.
  • Call data: call start/end time, duration, and participants. Audio and video are transmitted live through our calling provider (Agora) — we do not currently record or store call audio/video.
  • Payment data: handled directly by Stripe. We store the resulting transaction record (amount, date) but not your full card number.
  • Device info: push-notification tokens and basic technical data (browser, device type) needed to deliver notifications and keep the app working.

2. How we use it

To provide the service (connect you with a Pat Pal, deliver messages and calls, bill your wallet), to send you notifications you've enabled, to respond to support requests, and to investigate reports of abuse or policy violations.

3. Who can see what

The other participant in a conversation can see the messages you send them and your public profile. Our admin team can access account and conversation data to investigate reports, resolve billing issues, or comply with legal requests. We do not sell your personal data to third parties.

4. Third-party services we use

  • Supabase — account data, messages, and database storage.
  • Stripe — payment processing.
  • Agora — real-time audio/video call transport.
  • Resend — transactional email (receipts, verification).
  • Web Push (VAPID) — browser/device notifications.

5. Blocking and reporting

If you block another user, we stop that person from messaging or calling you, in either direction. If you report a user, the report (including your account, the reported account, and any details you provide) is visible to our moderation team for review.

6. Data retention

We keep account and conversation data for as long as your account is active, plus a reasonable period afterward for legal, safety, and billing-dispute purposes. You can request deletion of your account and associated data by contacting us.

7. Your choices

You can update your profile at any time, turn notifications on or off, and request account deletion. Contact us to exercise these choices.

8. Contact

Questions about this policy can be sent to support@patmyback.com.

See also our Terms of Service.