Direct Contact & Support
We're here to help
Have a question, need assistance with your session, or want to report an issue? Reach out directly to our support team.
Direct Support Email
Direct contact with support team
Average reply time: 2–4 hours
Active 7 days a week, 24/7 incident monitoring
Looking for quick answers?
Browse common questions in our Help Center
Most questions regarding call audio, browser camera permissions, scheduling, and billing are answered in our guides.
Immediate Crisis Support
Pat My Back is a peer-to-peer conversation service and is not equipped to handle acute mental health emergencies or life crises.
If you are in danger or distress, call 988 (USA & Canada) or your local emergency department immediately.